Our Purpose, Our Promise
Empathy in every call. Impact in every life. Together, we build healthier communities.
Our Mission
At National Healthcare Outreach, our mission is to impact a million lives by 2027 through empathy-driven conversations that build trust, promote preventive care, and strengthen healthcare connections.
We are committed to delivering personalized, human-powered support that inspires action, improves outcomes, and creates lasting change across the healthcare community.
We are committed to delivering personalized, human-powered support that inspires action, improves outcomes, and creates lasting change across the healthcare community.
Our Vision
At National Healthcare Outreach, we envision a future where every healthcare interaction is personal, meaningful, and accessible.
We strive to bridge the gap between healthcare providers and communities through empathy-driven conversations, innovative solutions, and unwavering human connection.
Our goal is to inspire trust, improve health outcomes, and empower millions — one conversation at a time.
About us
Representing your brand with decades of healthcare and call center expertise.
At National Healthcare Outreach (NHO), we provide live, custom or pre-developed telephone solutions for healthcare organizations, payors, and direct-to-consumer services. We serve as the trusted voice on the phone, offering empathy-driven support that strengthens relationships between healthcare providers and their communities. We are proud to be women and minority owned.
We create quality conversations every day by empowering our people to drive results and deliver excellence.
We believe that exceptional customer experiences start with a people-first approach. By investing in our NHO team’s growth and well-being, we create a strong foundation for success because happy employees lead to satisfied customers. We align closely with our client’s goals, leveraging advanced analytics and AI-driven insights to enhance performance and deliver measurable results. Powered by cutting-edge technology like AmplifAI, we replicate top behaviors to drive innovation and optimize customer engagement.
“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear... all of which have the potential to turn a life around.”
– Leo Buscaglia
How we help.
Why Choose NHO?
Customizable & Scalable Solutions
Our nimble, flat structure enables us to adapt swiftly and deliver custom solutions tailored to your unique business goals and needs.
Personalized, Real-Person Support
Our trained representatives offer 1:1 support, fostering trust and improving member engagement.
Empathy-Trained Advocates
We specialize in quality conversations that boost HEDIS scores, preventive screenings, and health risk assessment completions.
Multilingual Assistance
With native Spanish speakers and access to over 200 languages, we ensure every patient feels heard and supported.
Flexible Support and Seamless Integration
From telephone support staffing to structured reporting and data integration, our services adapt to your business goals.
Volunteer Positions Available
4.89M
Staff and volunteers across 16 countries
68K
Of our staff in these countries are local
82%
Invested in all our programs last year 2019
136M
Invested in all our programs last year 2019
Questions? Ask!
Share your details and we’ll reach out soon — or feel free to call us directly to start the conversation: 818-NHO-2510